Joya88 takes your personal data seriously. On this page, find out what information we collect, why we collect it, and how we keep it safe.
The Core Pillars of Data Protection at joya88
Every transaction and piece of personal data is protected with 256-bit SSL encryption. No one can intercept your information in transit.
Joya88 never sells your personal information to advertisers or third parties. Your data belongs to you alone.
Our servers are protected by multi-layer firewalls and security systems. Regular security audits are conducted.
Only authorised personnel can access your data. Every access is logged and monitored.
You have the right to permanently delete your account and personal data at any time. This is your right.
You can opt out of promotional emails and notifications at any time. We respect your preferences.
By using joya88, you are considered to have accepted this Privacy Policy. You will be informed in advance of any changes to the policy. If you have any questions, please reach out to our 24/7 support.
Joya88 (hereinafter referred to as "we", "the Platform", or "joya88") takes the privacy of your personal information extremely seriously. This Privacy Policy applies to users in Bangladesh and explains how we collect, use, store, and protect your data.
By creating an account or using joya88, you are deemed to have read and fully accepted this Privacy Policy. We respect your trust and are committed to handling your information responsibly.
Joya88 collects two types of information – data you provide directly, and data collected automatically. Full details are outlined below.
| Type of data | Collected | Mandatory | Purpose |
|---|---|---|---|
| Name & date of birth | Yes | Yes | Identity verification |
| Mobile number | Yes | Yes | Account Security |
| NID / Passport | Yes | for KYC | Age & identity verification |
| Payment information | Yes | Yes | Transaction Processing |
| Location Data | Partial | No | Security verification |
| Marketing preferences | Yes | No | Personalized experience |
Joya88 collects your information solely for specific, legitimate purposes. We do not collect more data than necessary, and we never use it beyond the purpose for which it was originally gathered.
Joya88 employs industry-leading technology and practices to safeguard your personal information. Our security is structured in multiple layers, ensuring that if one layer is compromised, another continues to provide protection.
We retain your information for as long as your account remains active. Even after account closure, certain data may be kept for a defined period to meet legal obligations. Transaction records are generally retained for up to 5 years.
Joya88 never sells or rents your personal information to third parties for commercial purposes. However, there are limited circumstances under which data may be shared.
Joya88 uses cookies and similar technologies on its website and app to enhance your experience and ensure the platform functions properly.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working.
As a joya88 user, you have several important rights over your own data. We respect these rights and endeavour to process any requests within 30 days.
You have the right to know what information we hold about you.
Contact us to correct any inaccurate or outdated information.
You may request deletion of your data by closing your account.
The right to receive a copy of your data in a readily readable format.
You may opt out of promotional communications at any time.
The right to object to the use of your data for specific purposes.
Joya88's services are intended for individuals aged 18 and above only. We do not knowingly collect any information from minors.
If we discover that a minor has registered an account on joya88, the account will be closed immediately and all associated data will be permanently deleted. If a parent or guardian has any concerns about this, please contact our support team without delay.
Joya88 may update this Privacy Policy when necessary. For any significant changes, we will notify you in advance via email or an on-platform notification.
The current version of this Privacy Policy is effective as of January 1, 2026.
If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team will endeavour to respond to your request within 48 hours.
We respect your right to privacy and take all complaints seriously.